Shipping Policy

Thank you for shopping with Glowright. This Shipping Policy explains our general processing, shipping, tracking, and delivery procedures.

Order Processing

Orders are processed before shipment. Processing times may vary depending on order volume, product availability, weekends, holidays, and other operational factors.

Once an order has been shipped, available tracking information will be provided when applicable.

Estimated Shipping Time

Our estimated shipping time is generally 7-15 business days after shipment, depending on the destination and carrier.

Shipping estimates are not guaranteed delivery dates. Weekends and public holidays may not count as business days.

Shipping Regions

Shipping availability depends on the destinations currently supported by our store and shipping partners. Available shipping destinations and options will be displayed during checkout.

If a destination is unavailable during checkout, we may not currently be able to ship to that region.

Order Tracking

When tracking is available, tracking information may be sent to the email address provided during checkout.

Please allow time for the carrier's tracking system to update after your shipment information is created.

Customs, Duties, and Import Delays

International shipments may be subject to customs inspections, import procedures, duties, taxes, or other requirements determined by the destination country.

Customs processing may result in delays outside our control. Customers are responsible for any applicable import duties, taxes, or fees unless otherwise stated during checkout.

Shipping Delays

Delivery delays may occur due to weather, customs processing, carrier disruptions, peak shipping periods, holidays, transportation issues, or other circumstances outside our reasonable control.

If your shipment appears significantly delayed, contact us at contact@glowrightlights.com.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout. Please review your shipping details carefully before submitting your order.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that shipping information can be changed once processing or shipment has begun.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost in transit, contact us at contact@glowrightlights.com with your order number and relevant details so we can review the situation.

Contact

For shipping-related questions, contact us at contact@glowrightlights.com.