Refund Policy

Refund Policy

At Glowright, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused or unworn, and in its original packaging when applicable. You may also be asked to provide proof of purchase.

How to Request a Return

To start a return, contact us at contact@glowrightlights.com and include your order number and the reason for your return.

If your return is approved, we will provide instructions explaining the next steps. Items returned without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at contact@glowrightlights.com.

Please include your order number, a description of the issue, and clear photos or other relevant information so we can review the situation and provide an appropriate solution.

Exceptions and Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used, damaged, altered, or modified after delivery;
  • Items returned without their original components or accessories;
  • Gift cards;
  • Personalized or custom-made products;
  • Items marked as final sale or otherwise identified as non-returnable at the time of purchase.

If you are unsure whether your item is eligible for return, contact us before sending it back.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome. If your refund is approved, it will be issued to your original payment method.

Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee that an order can be canceled once it has entered processing or has been shipped.

Contact

For questions about returns or refunds, contact us at contact@glowrightlights.com.